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Returns and Exchanges
We at Presentville Gifts take pride in every unique product we carry. We have searched for gifts of the highest standards and we fully stand behind every one. Presentville is happy to replace a gift with another selection, issue a gift certificate or refund the credit card used for its purchase. Please note: Monogrammed and personalized gifts may not be returned unless they are damaged. Perishable and fragile products (flowers, food, balloons, and some gift baskets) cannot be returned. These products are covered by our guarantee and will be replaced if they arrive damaged. Non-perishable items should be returned in their original packaging, after contacting our customer service department.
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Presentville is not responsible for items damaged or lost in transit.
If you are returning a gift because it is damaged, defective or not the correct product, Presentville will provide a prepaid USPS return label.
Customer Service Department
Our staff is available 9am to 5pm CST Monday- Friday. You can contact us by calling toll-free 1-800-995-9558 or email 24/7 customerservice@presentville.com.
Substitutions
Flowers
We make every effort to ensure that flowers we feature on our pages are in season and available. In some areas with a shorter growing season, this is not possible. In rural areas of the United States, and in other countries, particular flowers (such as exotic, or tropical varieties) may not be available at any time. Presentville reserves the right to substitute flowers of like color, appearance, and value.
Because of the popularity of some floral arrangements, Presentville must also reserve the right to substitute pictured vases and other decorative containers with others of like shape, color, value, and style. In the case of our not having a colored vase available, we will most often substitute with a clear glass vase, adding a bow to represent the color of the pictured vase.
Gift Baskets-Candy Bouquets
Although we always strive to meet on-going demand and stay in stock of all inventory items, sometimes it becomes necessary to substitute an item in a gift basket or candy bouquet. We reserve the right to substitute any item with one of equal or greater value.
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